Customer setup guide · GoFlexConnect, a GoFlexCloud product

From account creation to your first survey

This guide covers the complete first-run path: create one account, choose a plan, install the Android sideload, sign in, create a project, and produce your first report.

1. Create the account and choose a plan

1. Open the pricing page.
2. Create a GoFlexConnect account with the email used in the app.
3. Choose FREE or PRO. PRO checkout will be processed by Lemon Squeezy.
4. Save the confirmation email.

2. Install the Android sideload

1. Open the download page on Android.
2. Download the official APK.
3. Allow installation from the browser only when prompted, install the app, then disable that permission again.

3. Complete the first survey

1. Sign in with the website account.
2. Create a project and name the site.
3. Upload a floor plan image if available.
4. Start the survey and collect readings at marked locations.
5. Review the heatmap and export the report.

4. Account, billing, and cancellation

Use the account page to review your plan, trial or paid status, renewal date, and billing actions. Cancellation is self-service and takes effect at the end of the current paid period unless the account owner requests otherwise.

5. Back up your work

1. Open Settings in the app and choose Save Backup.
2. Use Android’s save/share chooser to select a location you control, such as Google Drive.
3. Wait for Android to confirm the save, then confirm the backup file exists in that location.
4. Repeat monthly or after important field work. A reminder can be ignored or disabled.

6. Troubleshooting

• If the app says the account is not recognized, confirm the email matches the website account exactly.
• If installation is blocked, re-check the browser install-source permission and download again from the official page.
• For account or billing help, contact support@goflexconnect.com.

Read the full GoFlexConnect Knowledge Base and request its printable PDF there.